Refund and after-sales service

After-sales guarantee

I. 30-day return policy

From the date of delivery of the goods30 daysReturns are accepted within this period. Undamaged products can be returned for any reason within 30 days from the date of receipt for a full refund. Once the returned items are received at Blume's warehouse for inspection, the refund process will begin. [Free gifts are not eligible for after-sales service.]

No returns accepted if the device has been disassembled by the customer! No returns accepted if the device has been disassembled by the customer! No returns accepted if the device has been disassembled by the customer!

Returns must include all accessories.
Returns are only possible if the account is not activated; products cannot be returned once the account is activated.
Items must include their original packaging and be intact and undamaged. If any product packaging is inconsistent with the packaging before shipment, the buyer shall bear the loss.
For warranty claims and returns/exchanges not related to quality, the buyer is responsible for shipping costs.
For warranty claims related to quality, Blume will refund the cost of the product itself.
If the item does not meet the above requirements, the return will be refused, and the buyer will bear the round-trip shipping costs.

Please note: For orders returned with credit card payments, the refund processing fee must be borne by the customer. A processing fee will be incurred as soon as the payment is successful, and the refund processing fee is 2.9% (the fee is charged by the credit card company).

II. Warranty Claims for Quality-Related Issues

In the following circumstances, the buyer must bear the shipping costs:

Returns for any reason other than a confirmed defect
Buyer returns unexpectedly
Products claimed to be defective but found to be in working condition by Blume-Lanmi quality control personnel were returned.
Returning defective goods during international shipping
Repeat purchase, wrong purchase, or purchase that is no longer needed.
Due to personal preference, the product was found to not meet the needs after purchase.

Not covered under warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that are out of warranty
Non-quality related issues (7 days after purchase)
Repair by a third party
Damage from external sources
Damage caused by improper use of the product (including but not limited to: drops, extreme temperatures, water, improper operation of equipment).

III. Return, Exchange and Account Activation Policy

🌟 Important Note: Activation and Return/Exchange Instructions

To ensure you have a satisfactory purchasing experience, allBlume Karaoke MachineAll after the initial connection.Free trial singing of 5 songsThis allows you to fully experience the sound quality and system performance.

If you are satisfied and decide to continue using it, you can proceed.Officially activated。
It cannot be reactivated after activation.If you request a return after activation, you will need to...Deduct $30This is the annual fee for the system account.
If it has not yet been activated, you can contact customer service at any time for a refund or exchange.
Please activateDo not log out of your account.Otherwise, you will need to purchase a new membership to use it.

Precautions:

When goods are shipped using the prepaid shipping label provided by Blume-蓝米, Blume-蓝米 is responsible for any damage or loss that occurs during transit.

When a return is made for reasons other than quality issues, the buyer is responsible for any damage or loss that occurs during transit.

For warranty claims not related to quality, Blume does not offer refunds for items damaged during shipping.

The return process is as follows:

1. Return Application: Please notify the customer service center in writing via email to request a return or exchange and specify the reason for the return or exchange. If it is due to a product quality issue, please provide evidence of the product's defect (photos or videos), and include your order number and purchaser information.

2. Customer Confirmation: After the customer service center receives your return request, they will confirm the relevant return information with you via email or phone within 1-2 business days. If it meets the return policy, we will inform you of the return address (if it is confirmed to be a product quality issue, we will send you a return Shipping Label directly).

3. Return the returned goods: Please make sure to send the product back to the designated address within 1-3 days after receiving this email, otherwise it will be considered that you have agreed to accept the product and will no longer request a return or exchange; after the machine is sent out, please inform the customer service center of the Tracking Number via Email; if there are gifts, they must be returned in full. If you are unable to go out, you can contact customer service to negotiate an extension.

4. Refund: After receiving the returned goods and confirming that they are intact, we will refund the corresponding amount to your original account within 3-5 business days.

After-sales process:

Contact customer service to apply for a return. (Provide the order number, photos of the problematic product, name, quantity, and other relevant information via email.) Blume will promptly follow up on your return request within 1-2 working days upon receipt (arranging for a refund or reshipment of the product based on the actual situation).

Return address: After entering the after-sales process, Blume will provide the return address or return shipping label to the user through customer service. The user should return the item within 10 days of receiving it, and the shipping cost will be borne by the party determined based on the above circumstances.

US address:

13400 Nelson Ave E, City of Industry, CA 91746

Hong Kong address:

RM4/16F HO KING COMM CTR, 2-16 FAYUEN ST, MONKOK, HONGKONG

II. One-year warranty service

All products sold by Blume come with a one-year warranty (extended warranty services are available for the extended warranty period).

During the warranty period, free repairs will not be provided for the following conditions:

① Unable to provide order number or other information to prove that the purchase was made from Blume;
② Damage caused by disassembly or modification;
③ Damage caused by error, negligence, or improper use;
④ Malfunctions or damages caused by non-general household use (such as prolonged use or harsh environments).
⑤ During the warranty period, if the product's accessories or consumable parts are damaged (not due to human error), only the corresponding accessories and consumable parts will be replaced.
⑥ If the warranty period has expired and replacement parts or repairs are required, an inspection fee will be charged at the discretion of the customer, and the customer will bear the round-trip shipping costs.

The warranty process is as follows:

During the free warranty period

Please notify the customer service center in writing via email to request repairs and specify the reason for the repair, provide evidence of the malfunction (photos or short videos), and include your order number and purchaser information.
After the customer service center receives your repair request, if it is confirmed to meet the terms of the free warranty, we will send you an email containing a Shipping Label. Please make sure to return the product within 10 days after receiving that email.
We will complete the repair of the item you need to be fixed or replace it with new parts within 2 weeks (excluding shipping time) after we confirm receipt of the item. The repair costs and the return shipping fees will be covered by us.

Beyond the free warranty period

III. Problems that occurred during transportation

Regarding damage during transportation:

1. For damages caused during transportation, we will replace the machine based on the extent of the damage. If the damaged part is only a replaceable component, we will send you the new component free of charge without replacing the entire machine.
2. Please notify Blume customer service center by phone or email within 3 days of receiving the product;
3. If you discover any damage to the product upon receipt, please do not use the product and contact our customer service center immediately.
Please provide multiple photos of the product damage taken from different angles, including the outer packaging (with the label containing the logistics tracking number), inner packaging, a distant view of the product, and detailed images or a short video of the damaged parts, along with relevant text descriptions, and send them via email toservice@blume-oinked.comPlease contact our customer service email or website customer service; we will reply within 1-2 business days.

Regarding loss during transportation:

If the tracking shows delivered but you have not received the goods, or if there is a loss during transit, please be sure to contact the courier company within 2 days to discuss the delivery situation; if the courier company is unable to locate the goods within 48 hours, you can notify Blume-蓝米 customer service center by phone or email, and we will investigate as soon as possible to arrange for reshipment or a refund.

After-sale warranty

1. 30-day return policy

Returns can be made within 30 days from the date of delivery of the goods. Undamaged products may be returned for a full refund for any reason within 30 days of receipt. Once the returned item returns to Blume's warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging and be intact and intact. If any product packaging is inconsistent with that before shipment, the buyer will be responsible for the loss:

For non-quality related warranty claims and returns, the buyer is responsible for shipping costs.
For non-quality related warranty claims, Blume will refund the cost of the product itself.
If the item does not meet the above requirements, the return will be refused and the buyer will be responsible for return shipping.
Returns must be not activated, and the product cannot be returned after activation.

Please note: For returns of orders paid by credit card, the customer must bear the refund handling fee. As long as the payment is successful, a handling fee will be incurred. The refund handling fee is 2.9% (the handling fee is charged by the credit card party)

2. Warranty claims for quality-related issues

Shipping costs must be borne by the buyer in the following cases:

Returns for any reason other than proven defect
Unexpected return from buyer
Return of product claimed to be defective but found to be in working condition by Blume-Bluemi quality control personnel
Returning defective items in international shipping
The product is purchased repeatedly, by mistake, or is no longer needed after purchase.
Due to personal preference, I discovered after purchase that the product did not meet my needs.

Not covered by warranty:

Products without sufficient proof of purchase：

Lost or stolen products
Items that have expired
Non-quality related issues (7 days after purchase)
Repaired by third party
Damage from external sources
Damage caused by improper use of the product (including but not limited to drops, extreme temperatures, water, and improper operation of equipment)

3. Return & Account Activation Policy

🌟 Important Notice: Activation & Return Policy

To ensure your satisfaction, every Blume Karaoke System allows you to try 5 songs for freeUpon first connection, so you can fully experience the sound quality and performance before activation.

If you’re satisfied, you may proceed with official activation.
Once activated, your system cannot be reactivated. If you request a return after activation, a $30 system account fee will be deducted.
If your device has not been activated, you may contact customer service anytime for return or exchange.
After activation, please do not log out of your account, otherwise a new membership purchase will be required to continue using the system.

Precautions:

Blume is responsible for any damage or loss that occurs during transit when shipping items with a prepaid shipping label provided by Blume.

When returning an item due to non-quality issues, the buyer is responsible for any damage or loss during transportation.

For non-quality related warranty claims, Blume does not provide refunds for items damaged in transit.

The return process is as follows:

1. Apply for return: Please notify the customer service center in writing via email to request a return or exchange and indicate the reason for the return or exchange. If it is a product quality problem, please provide proof of product failure (photo or video), and attach your order number and Orderer information;

2. Customer service confirmation: After receiving your return or exchange request, the customer service center will confirm the relevant return information with you via email or phone within 1-2 working days. If the return and exchange terms are met, we will notify you of the return address (if it is confirmed that there is a product quality problem, we will directly send the return shipping label to you);

3. Send back the returned goods: Please be sure to send the goods back to the designated address within 1-3 days after receiving the email, otherwise, it will be deemed that you have agreed to accept the product and no longer require returns or exchanges; after the machine is shipped Please inform the customer service center of your tracking number via email; if there are any gifts, they must be returned in full. If it is inconvenient for you to go out, you can contact customer service to negotiate an extension.

4. Refund: After receiving your returned goods and confirming that they are in good condition, we will refund the corresponding money to your original account within 3-5 working days.

After-sales process:

Contact customer service to request a return. (Provide the order number, photos, names, quantities and other relevant information about the problematic goods via email) Blume will promptly follow up with you within 1-2 working days after receiving the return application (according to the actual situation, arrange the goods refund or reissue).

Return address: After Blume enters the after-sales process, customer service will provide the return address or return shipping label to the user. The user must send it back within 10 days after receiving it. The party responsible for the freight will be divided according to the above situation.

United States address:

13400 Nelson Ave E, City of Industry, CA 91746

Hong Kong address:

RM4/16F HO KING COMM CTR, 2-16 FAYUEN ST, MONKOK, HONGKONG

2. One-year warranty service

All products sold by Blume provide a one-year warranty service (if an extended warranty service is available, the warranty can be extended according to the extended warranty time).

During the warranty period, free repairs will not be performed if the following phenomena occur:

Failed to produce the order number and other information to prove that the purchase was made from Blume;
②Damaged due to disassembly or modification;
Damage caused by error, negligence or improper human use;
④ Failure or damage caused by non-general household use (such as long-term use and harsh locations).
During the warranty period, if the accessories or wearing parts of the product are damaged (non-human damage), only the corresponding accessories and wearing parts will be replaced.
After the warranty period, if parts need to be replaced or repaired, maintenance fees will be charged as appropriate, and the customer will bear the two-way shipping costs.

The warranty process is as follows:

Free warranty period

1. Please notify the customer service center in writing via email to request repair and indicate the reason for the need for repair, provide proof of the fault (photo or short video), and attach your order number and order information.
2. After the customer service center receives your repair request and confirms that it meets the free warranty terms, we will send you an email containing the Shipping Label. Please be sure to send the product back within 10 days of receiving the email.
3. After we confirm that we have received the goods you need to repair, we will complete the repairs or replace them with new parts within 2 weeks (excluding logistics time). The repair costs and return shipping costs will be borne by us.

Expired free warranty period

1. Please notify the customer service center in writing via email to request repair and indicate the reason for the need for repair, provide proof of the fault (photo or short video), and attach your order number and order information.
After receiving your repair request, the customer service center will provide you with the contact information of the brand supplier's repair center. You need to contact the repair center for repair yourself.

3. Problems occur during transportation

Regarding damage during transportation:

1. For damage caused by transportation, we will replace the machine for you according to the damage situation. If the damaged parts are only replaceable spare parts, we will mail new spare parts to you free of charge and will not replace the entire machine;
2. Please notify the Blume customer service center by phone or email within 3 days of receiving the product;
3. If the product is damaged after receiving the goods, please be sure not to use the product and contact our customer service center immediately;
4. Please provide multiple photos of the damaged product taken from different angles, including outer packaging (label including logistics order number), inner packaging, distant view of the product, and detailed pictures or short videos of the damaged parts, as well as relevant text descriptions and send them by email. Go to the customer service email address of service@blume-oinked.com and we will reply within 1-2 working days;

Regarding the shipping process:

If the tracking shows delivered but the goods have not been received, or the goods are lost in transit, please be sure to contact the courier company within 2 days to communicate the delivery status; if the courier company cannot find the goods within 48 hours, you can notify Blume by phone or email-Blume Customer Service Center, we will investigate as soon as possible and re-arrange delivery or refund.