After-sales Policy

We are committed to providing you with high-quality products and a worry-free shopping experience.
We are committed to providing high-quality products and a smooth, worry-free shopping experience.

I. 30-Day Return Policy

From the date the order is deliveredWithin 30 daysYou can apply for a return.
We offer a 30-day return policy from the date your order is delivered.

Return Conditions

• The product must be kept in its original condition, unused, and undamaged.
• Must include all original accessories and complete packaging.

The product must be in its original condition, unused, undamaged, and include all original accessories and packaging.

Return Process

• Please contact us via email to obtain return authorization before returning the item.
• Unauthorized packages sent directly back may not be accepted.

Please contact us at service@blume-oinked.comBefore returning any item to obtain return authorization. Unauthorized returns may not be accepted.

Refund Policy / Refund Process

• The refund will be processed after the goods are returned and inspected.Within 7 business daysProcessing completed
• The refund will be returned to your original payment account.

Once the returned item is received and inspected, refunds will be processed within7 business days and issued to the original payment method.

Return Shipping Fees

• Quality issues / Defects:We will cover the return shipping costs and provide a full refund.
• Personal reasons:Return shipping costs shall be borne by the buyer.

Important Notice

To ensure system integrity, returned products must not contain any defects.Unauthorized disassembly or modificationCondition.
Returned products must not be subject to unauthorized disassembly or modification.

II. Activation & Returns

Blume Karaoke Machine supports a basic experience before activation.
Blume karaoke systems allow basic testing before activation.

• Unactivated devices:Full refund supported
• Activated devices:Because it involves system accounts and digital services, it may generatePartial refund
• Not activated: Eligible for full refund
• Activated: A partial refund may applydue to digital service usage and system licensing

👉 Recommendation: Please test the device thoroughly before activation.
We strongly recommend fully testing the device before activation.

III. One-Year Limited Warranty

All products purchased through official channels enjoy [a certain benefit].1-year warranty service。
All products purchased from official channels are covered by a1-year limited warranty.

Warranty Coverage

• Hardware defects
• Non-human-caused performance failure

Warranty Process

Please provide the following information when contacting us:

• Order number
• Fault images or videos

Contact us at service@blume-oinked.comwith your order number and photos/videos of the issue.

Once confirmed, we will arrange for repair or replacement.
After verification, we will arrange repair or replacement.

Shipping Costs

For issues covered by the warranty, we will cover the repair and return shipping costs.
For warranty-covered issues, we cover repair and return shipping costs.

IV. Shipping Issues

Damaged Items

• Please after receiving the goodsWithin 5 daysInspect the goods
• Please contact us immediately if there is any damage.
• We will replace the parts or the device with a new one free of charge.

Please inspect your package within 5 days of delivery.

Lost Packages

• If it shows as signed for but you haven't received it, please...Within 3 daysContact us or your local logistics company
• Once confirmed, a replacement or refund will be arranged.

V. Contact Us

• Email:service@blume-oinked.com
• Working hours: Monday to Friday, 9:00 AM – 6:00 PM

VI. Return Address

US Warehouse
Online Seller RMA
131 Marcellin Dr #50120425
City of Industry, CA 91789
United States

Hong Kong Warehouse / Hong Kong Office
RM4/16F HO KING COMM CTR
2-16 FAYUEN ST, MONKOK
HONG KONG