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30-day no-reason return policy
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  • 中文（简体）
  • English
  • 中文（繁體）
  • Australia（AUD AU$）
  • Canada（CAD $）
  • Hong Kong SAR（HKD HK$）
  • Malaysia（MYR RM）
  • Singapore（SGD S$）
  • United States（USD $）
English
United States（USD $）
  • 中文（简体）
  • English
  • 中文（繁體）
  • Australia（AUD AU$）
  • Canada（CAD $）
  • Hong Kong SAR（HKD HK$）
  • Malaysia（MYR RM）
  • Singapore（SGD S$）
  • United States（USD $）

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Refund and after-sales service

Refund and after-sales service

After-sales Policy

I. 30-Day No-Questions-Asked Return Policy

We promise that from the date of delivery of the goods...Within 30 daysYou can apply for a return.

  • Return terms:The product must be in its original condition, undamaged, and include all original accessories and packaging.

  • Refund process:Once we receive the returned goods and our warehouse has inspected and confirmed them, we will immediately initiate the refund process.

  • Fee details:* If becauseProduct quality issuesFor returns, Blume will cover a full refund and return shipping costs.

    • If becausePersonal reasonsIf a return is requested (e.g., due to mistake, no longer needed, personal preference, etc.), the buyer is responsible for the return shipping cost.

  • Notice:To ensure system security, please ensure that returned products have not been illegally disassembled or modified.

II. Account Activation and Returns

For your experience, the Blume karaoke machine supports pre-singing before activation.

  • If machineNot yet activatedYou can enjoy a full refund.

  • If machineAlready activatedDue to the unique nature of our system account services, returns will be processed according to platform standards. We recommend that you fully experience the product before activation.

III. One-Year Warranty Service

All products sold by Blume enjoy [a certain benefit/privacy].1-year free warranty service。

  • Warranty coverage:Performance failures and hardware defects caused by non-human factors.

  • Warranty process:Please contact us via email at service@blume-oinked.com, providing your order number and photos/videos of the issue. Upon confirmation, we will provide you with repair or replacement services.

  • Shipping details:For quality defects within the warranty period, we will bear the repair and return shipping costs.

IV. Shipping Issues

  • Damage during transport:Please after receiving the goodsWithin 3 daysInspect the exterior. If there is any damage, please contact us and we will send you replacement parts or a new machine free of charge.

  • Lost in transit:If the logistics tracking shows that the package has been delivered but you have not received it, please contact the local courier company or our customer service for assistance within 2 days. Once the loss is confirmed, we will arrange for a reshipment or a refund.

V. Contact Us

If you have any questions, please contact us through the following methods:

  • Customer service email: service@blume-oinked.com

  • Working hours:Monday to Friday (9:00 AM - 6:00 PM)

  • Return address:* United States: 13400 Nelson Ave E, City of Industry, CA 91746

    • Hong Kong: RM4/16F HO KING COMM CTR, 2-16 FAYUEN ST, MONKOK, HONG KONG