After-sales guarantee
1. 30-Day Return Policy
From the date of delivery of goods30 daysUndamaged products may be returned for a full refund for any reason within 30 days of receipt. The refund process will begin once the returned item is returned to Blume's warehouse for inspection.
- Returns must include all accessories
- The account must be unactivated for return. Products cannot be returned after activation.
- The items must include the original packaging, intact and undamaged. If any product packaging is inconsistent with that before shipment, the buyer shall bear the loss.
- For non-quality related warranty claims and returns, the buyer is responsible for shipping costs.
- For quality-related warranty claims, Blume will refund the cost of the product itself
- If the item does not meet the above requirements, the return will be rejected and the buyer will be responsible for the round-trip shipping costs.
Please note: For orders paid by credit card, the refund fee is borne by the customer. As long as the payment is successful, a refund fee will be incurred. The refund fee is 2.9% (the fee is charged by the credit card party)
2. Warranty claims for quality-related issues
Shipping costs must be borne by the buyer in the following cases:
- Returns for any reason other than proven defect
- Unexpected returns by buyers
- Return of product claimed to be defective but found to be in working condition by Blume quality control personnel
- Returning Defective Items in International Shipments
- The product is purchased repeatedly, purchased by mistake, or is no longer needed after purchase
- Due to personal preference, I found that the product did not meet my needs after purchase.
Not covered under warranty:
- Products without sufficient proof of purchase
- Lost or Stolen Products
- Items that have expired
- Non-quality related issues (7 days after purchase)
- Repair by a third party
- Damage from external sources
- Damage caused by improper use of the product (including but not limited to: falling, extreme temperatures, water, improper operation of equipment)
Note:
When shipping products via a prepaid shipping label provided by Blume, Blume is responsible for any damage or loss that occurs during transportation.
When returning goods due to non-quality issues, the buyer is responsible for any damage or loss during transportation.
For non-quality related warranty claims, Blume does not provide refunds for items damaged in transit.
The return process is as follows:
1. Apply for return: Please notify the customer service center in writing via email to request a return or exchange and indicate the reason for the return or exchange. If it is a product quality issue, please provide proof of product failure (photo or video), and attach your order number and orderer information;
2. Customer Service Confirmation: After receiving your return or exchange request, the customer service center will confirm the relevant return information with you via email or phone within 1-2 working days. If it meets the return and exchange terms, we will notify you of the return address (if it is confirmed to be a product quality issue, we will directly send you a return shipping label);
3. Return the returned merchandise: Please be sure to return the merchandise to the designated address within 1-3 days after receiving this email, otherwise it will be deemed that you have agreed to accept the product and no longer require a return or exchange. After the machine is shipped, please inform the customer service center of the Tracking Number via email. If there are any gifts, they must be returned in full. If it is inconvenient for you to go out, you can contact customer service to negotiate an extension.
4. Refund: After receiving your returned goods and confirming that they are intact, we will refund the corresponding amount to your original account within 3-5 working days.
After-sales process:
Contact customer service to apply for a return. (Provide the order number, photos of the problematic product, name, quantity and other relevant information via email) Blume will follow up and handle the return application for you in 1-2 working days (arrange a refund or reissue of the product based on the actual situation).
Return address: After entering the after-sales process, Blume's customer service will provide the user with a return address or return shipping label. The user must send it back within 10 days after receiving it, and the shipping fee will be borne by the party described above.
US Address:
13400 Nelson Ave E, City of Industry, CA 91746
Hong Kong Address:
RM4/16F HO KING COMM CTR, 2-16 FAYUEN ST, MONKOK, HONGKONG
2. One-year warranty service
All products sold by Blume come with a one-year warranty (if there is an extended warranty, the warranty can be provided according to the extended warranty period).
During the warranty period, free repairs will not be provided if the following phenomena occur:
① Failure to provide order number and other information to prove purchase from Blume;
②Damage caused by disassembly or modification;
③Damage caused by error, negligence or improper use;
④ Failure or damage caused by non-normal household use (such as long-term use and harsh environments).
⑤ During the warranty period, if the accessories or wearing parts of the product are damaged (not caused by human factors), only the corresponding accessories and wearing parts will be replaced.
⑥ If replacement of parts or repair is required after the warranty period has expired, a repair fee will be charged as appropriate and the customer will bear the round-trip shipping fee.
The warranty process is as follows:
Free warranty period
1. Please notify the customer service center in writing via email to request repair and indicate the reason for the repair, provide proof of the failure (photo or short video), and attach your order number and orderer information.
2. After the customer service center receives your repair request and confirms that it meets the free warranty terms, we will send you an email containing the Shipping Label. Please be sure to send the product back within 10 days after receiving the email.
3. After we confirm that we have received the product you need repaired, we will complete the product repair or replace the new parts within 2 weeks (excluding logistics time). The repair costs and return shipping costs will be borne by us.
Exceeding the free warranty period
1. Please notify the customer service center in writing via email to request repair and indicate the reason for the repair, provide proof of the failure (photo or short video), and attach your order number and orderer information.
2. After receiving your repair request, the customer service center will provide you with the contact information of the brand supplier's repair center. You need to contact the repair center yourself.
3. Problems during transportation
Regarding damage during transportation:
1. If the damage is caused by transportation, we will replace the machine for you according to the damage. If the damaged part is only replaceable parts, we will mail the new parts to you free of charge without replacing the whole machine.
2. Please notify Blume Customer Service Center by phone or email within 3 days of receiving the product;
3. If the product is found to be damaged upon receipt, please do not use the product and contact our customer service center immediately;
4. Please provide multiple photos of the damaged product taken from different angles, including the outer packaging (including the label of the logistics order number), the inner packaging, the product remote photo and the detailed photo or short video of the damaged part, as well as relevant text descriptions, and send them toblumebyoinked@gmail.comCustomer service email and contact the website customer service, we will respond within 1-2 working days;
About the loss during transportation:
If the tracking shows delivered but the goods have not been received, or if the goods are lost in transit, please be sure to contact the courier within 2 days to communicate the delivery status; if the courier fails to find the goods within 48 hours, you can notify Blume Customer Service Center by phone or email, and we will investigate as soon as possible and re-arrange delivery or refund.
After-sale warranty
1. 7-day return policy
Returns can be made within 7 days from the date of delivery of the goods. Undamaged products may be returned for a full refund for any reason within 7 days of receipt. Once the returned item returns to Blume's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging and be intact and intact. If any product packaging is inconsistent with that before shipment, the buyer will be responsible for the loss：
- For non-quality related warranty claims and returns, the buyer is responsible for shipping costs.
- For non-quality related warranty claims, Blume will refund the cost of the product itself
- If the item does not meet the above requirements, the return will be refused and the buyer will be responsible for return shipping.
- Returns must be not activated, and the product cannot be returned after activation
Please note: For returns of orders paid by credit card, the customer must bear the refund handling fee. As long as the payment is successful, a handling fee will be incurred. The refund handling fee is 2.9% (the handling fee is charged by the credit card party)
2. Warranty claims for quality-related issues
Shipping costs must be borne by the buyer in the following cases:
- Returns for any reason other than proven defect
- Unexpected return from buyer
- Return of product claimed to be defective but found to be in working condition by Blume-Bluemi quality control personnel
- Returning defective items in international shipping
- The product is purchased repeatedly, by mistake, or is no longer needed after purchase.
- Due to personal preference, I discovered after purchase that the product did not meet my needs.
Not covered by warranty:
Products without sufficient proof of purchase：
- Lost or stolen products
- Items that have expired
- Non-quality related issues (7 days after purchase)
- Repaired by third party
- Damage from external sources
- Damage caused by improper use of the product (including but not limited to drops, extreme temperatures, water, and improper operation of equipment)
Precautions:
Blume is responsible for any damage or loss that occurs during transit when shipping items with a prepaid shipping label provided by Blume.
When returning an item due to non-quality issues, the buyer is responsible for any damage or loss during transportation.
For non-quality related warranty claims, Blume does not provide refunds for items damaged in transit.
The return process is as follows:
1. Apply for return: Please notify the customer service center in writing via email to request a return or exchange and indicate the reason for the return or exchange. If it is a product quality problem, please provide proof of product failure (photo or video), and attach your order number and Orderer information;
2. Customer service confirmation: After receiving your return or exchange request, the customer service center will confirm the relevant return information with you via email or phone within 1-2 working days. If the return and exchange terms are met, we will notify you of the return address (if it is confirmed that there is a product quality problem, we will directly send the return shipping label to you);
3. Send back the returned goods: Please be sure to send the goods back to the designated address within 1-3 days after receiving the email, otherwise, it will be deemed that you have agreed to accept the product and no longer require returns or exchanges; after the machine is shipped Please inform the customer service center of your tracking number via email; if there are any gifts, they must be returned in full. If it is inconvenient for you to go out, you can contact customer service to negotiate an extension.
4. Refund: After receiving your returned goods and confirming that they are in good condition, we will refund the corresponding money to your original account within 3-5 working days.
After-sales process:
Contact customer service to request a return. (Provide the order number, photos, names, quantities and other relevant information about the problematic goods via email) Blume will promptly follow up with you within 1-2 working days after receiving the return application (according to the actual situation, arrange the goods refund or reissue).
Return address: After Blume enters the after-sales process, customer service will provide the return address or return shipping label to the user. The user must send it back within 10 days after receiving it. The party responsible for the freight will be divided according to the above situation.
United States address:
13400 Nelson Ave E, City of Industry, CA 91746
Hong Kong address:
RM4/16F HO KING COMM CTR, 2-16 FAYUEN ST, MONKOK, HONGKONG
2. One-year warranty service
All products sold by Blume provide a one-year warranty service (if an extended warranty service is available, the warranty can be extended according to the extended warranty time).
During the warranty period, free repairs will not be performed if the following phenomena occur:
①Failed to produce the order number and other information to prove that the purchase was made from Blume;
②Damaged due to disassembly or modification;
③Damage caused by error, negligence or improper human use;
④ Failure or damage caused by non-general household use (such as long-term use and harsh locations).
⑤ During the warranty period, if the accessories or wearing parts of the product are damaged (non-human damage), only the corresponding accessories and wearing parts will be replaced.
⑥ After the warranty period, if parts need to be replaced or repaired, maintenance fees will be charged as appropriate, and the customer will bear the two-way shipping costs.
The warranty process is as follows:
Free warranty period
1. Please notify the customer service center in writing via email to request repair and indicate the reason for the need for repair, provide proof of the fault (photo or short video), and attach your order number and order information.
2. After the customer service center receives your repair request and confirms that it meets the free warranty terms, we will send you an email containing the Shipping Label. Please be sure to send the product back within 10 days of receiving the email.
3. After we confirm that we have received the goods you need to repair, we will complete the repairs or replace them with new parts within 2 weeks (excluding logistics time). The repair costs and return shipping costs will be borne by us.
Expired free warranty period
1. Please notify the customer service center in writing via email to request repair and indicate the reason for the need for repair, provide proof of the fault (photo or short video), and attach your order number and order information.
2. After receiving your repair request, the customer service center will provide you with the contact information of the brand supplier's repair center. You need to contact the repair center for repair yourself.
3. Problems occur during transportation
Regarding damage during transportation:
1. For damage caused by transportation, we will replace the machine for you according to the damage situation. If the damaged parts are only replaceable spare parts, we will mail new spare parts to you free of charge and will not replace the entire machine;
2. Please notify the Blume customer service center by phone or email within 3 days of receiving the product;
3. If the product is damaged after receiving the goods, please be sure not to use the product and contact our customer service center immediately;
4. Please provide multiple photos of the damaged product taken from different angles, including outer packaging (label including logistics order number), inner packaging, distant view of the product, and detailed pictures or short videos of the damaged parts, as well as relevant text descriptions and send them by email. Go to the customer service email address of blumebyoinked@gmail.com and we will reply within 1-2 working days;
Regarding the shipping process:
If the tracking shows delivered but the goods have not been received, or the goods are lost in transit, please be sure to contact the courier company within 2 days to communicate the delivery status; if the courier company cannot find the goods within 48 hours, you can notify Blume by phone or email-Blume Customer Service Center, we will investigate as soon as possible and re-arrange delivery or refund.