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Frequently Asked Questions

Frequently asked questions about karaoke machines

Description: The Blume karaoke machine is an all-in-one machine, a five-in-one machine that only needs to be connected to audio equipment to use. Installation is very simple. However, there are also cases where a small number of customers are not familiar with the installation and connection of these electronic devices. Therefore, for our popular and best-selling Blume karaoke machine, we have compiled some problems that customers may encounter during installation, operation, and use for your reference.

Notice! The machine's default password is "123456".

 

About connection

 

 

1.How to connect to TV for screen mirroring?

Connect the TV to the HDMI TV interface on the back of the karaoke machine, and the karaoke machine can project the screen to the TV.

 

2.How to connect audio equipment?

1. Passive speakers;
2. Bluetooth speakers/computer speakers/soundbar with AUX interface;
3. Home theater system (power amplifier unit)

The connection manual will have specific connection methods, and the connection is very simple!

 

3.How do I connect a microphone?

Connect the microphone antenna (which can boost the signal) and install the microphone battery. Under normal circumstances, after turning on the microphone, it will automatically connect. If you have connected the speakers correctly, but there is still no sound from the microphone. Follow these steps:

(1) Check the microphone volume on the karaoke machine to see if the sound is turned on

(2) Make sure the audio cable connecting the speaker is well connected

(3) Re-bind the frequency

①Turn off the microphone

②Long press the switch and the short key below - the microphone is turned on - the factory settings have been restored

③Open the cover under the microphone. There is a reset button. Short the on/off button and dot reset button two or three times in a row. If you see the Frequency flashing on the display, you need to wait until the frequency stops jumping, which means the automatic frequency adjustment is completed.

 

4.How to connect to the Internet?

(1) Directly connect the network cable through the LAN interface.

(2) Click "Tools-Settings" in the upper right corner of the karaoke machine screen, enter the network settings, connect and configure WIFI options and passwords, and connect to the wireless network.

 

other questions

1. You can connect to a TV to project the screen, but the TV speakers cannot be used as external microphones, and the TV can only be used as a display screen. The sound from the microphone can only be heard when connected to a power amplifier through the AV port or directly connected to a stereo. If connected to a TV alone, there will be no sound from the microphone.

2. The karaoke machine does not need to be installed, just connect it directly to the speaker. If you need to cast the screen, you can connect your own TV, we have an HDMI interface. In addition, our karaoke machine products do not include speakers, only wireless microphones. Our store also has speakers at different price points to choose from, and you can also choose other speakers. Because different customers may have different requirements for sound quality, we do not directly sell them with audio equipment.

3. Blume karaoke machine can be adapted to most household speakers. Compared with the connection issues of audio equipment mentioned above, as long as the interface can be connected, it will be fine. If your speaker has an optical plug, you will need an adapter cable, RCA to 3.5mm.

4. We currently do not have a company in the United States, but the products on our website are sold to overseas Chinese in the United States, Canada and other countries. We have warehouses in the United States, and the karaoke machines we recommend are all shipped from the warehouse in the United States. The logistics are dedicated lines. Many Chinese American friends have placed long-term orders on our website.

5. If the US warehouse is out of stock, we will ship from Hong Kong. We will communicate with you for confirmation before shipping.

6. The machine has one year warranty. Within one year, if the product itself has quality problems, please contact us directly for warranty. After the warranty period, we also have after-sales service in the United States. You can contact us for paid repairs.

7. The music library will be updated regularly every week and every month. There are many users, so we will update frequently to maximize the needs of users.

8. We need 1-3 working days to process the order, and then the machine will be inspected and packaged. It is expected to be shipped in 3 working days.

The 9.2T capacity can store approximately 30,000 songs, the 3T capacity can store approximately 60,000 songs, and the 4T capacity can store approximately 100,000 songs.

10. If our music library does not have the songs you want, you can download to the USB flash drive, then insert the USB flash drive to add to the karaoke machine.

11. The five-in-one can also be connected to your own power amplifier system, such as a home theater system with power amplifier function.

 

about order



1.BlumeLanmi Family KTV by oinked What payment methods are accepted?

Visa,MasterCard,Paypal,American Express ,UnionPay,Apple Pay

2.Why didn't I receive any notification email?

If your contact email is filled in correctly, please check your spam box to see if you have received a notification email. It is recommended to add our email to your contact list so that you can receive relevant notifications in the future.

3.Can I change my address?

If your order has not shipped yet, you can contact us by email (admin@blume-oinked.comContact us to make changes.
If your order has been sent, we can help you contact the logistics company to make changes, but the logistics company may charge you an additional fee - address modification fee.

4.How to cancel an order?

If your order has not been shipped, you can cancel the unshipped order directly.

If your order has been shipped, you can contact us and we will assist you with cancellation if possible. (Please note: Unnecessary freight expenses incurred must be borne by the buyer.)


5.Is there anything missing from the items you received?

The goods you have not received may be damaged or otherwise unavailable when the package is actually prepared for you. Before the package is shipped, we will send you an "Out of Stock Notification" email to discuss with you the appropriate handling method. . If you do not receive any "out of stock notification" email, then your order may have been missed due to employee negligence. Please contact us in time to apply for a refund or reissue.

6.What should I do if something is damaged in the package I receive?

It may be that the goods you ordered were damaged due to bumps and squeezing during transportation. Please contact us promptly to apply for a refund or reissue.

7.I have already placed an order, can I still add new products?

Confirmed orders cannot add/delete/modify product content. You need to cancel the shipping order and place a new order.

 

About mailing

1.Mailing method and length of time?

Free shipping to all 48 states in the United States and Canada. BLUME KTV all ships from the United States.

Delivered by UPS/USPS in the United States. 2-5 days within the United States, and possibly 7 days in remote areas.

Delivery within Canada will be via Canada Post or UPS. 2-5 days within Canada, and possibly 7 days in remote areas.

 

2.Can I change the delivery method for a reissued order?

We are very sorry that the delivery method cannot be changed for reissue orders. When we generate a reissue order, the system will automatically match the order according to the original delivery method.

3.What should I do if my package is damaged during shipping?

Due to logistics reasons, the package may be damaged during transportation. You only need to contact us and provide proof of the situation with pictures, videos, etc., and we will contact the mailing company to provide feedback and follow up and provide you with a refund or reissue in a timely manner.

 

About payment

1.Can the refund be returned to a non-paying account?

All refunds will only be made to the method of payment used when placing the order. We regret that we are unable to provide refunds of actual amounts to any account other than your then-current payment account.

2.Why does my order keep showing payment failed?

If your payment fails, please try the following solutions:
(1) When paying, save your bank card information and place an order/or delete the saved bank card information and add it again.
(2) Make sure that the payment information you fill in is consistent with the information reserved in the bank, and fill in all information, such as contact email, phone number, etc.
(3) If you follow the above methods and still cannot pay, please contact your card issuing bank for further enquiries.

 

 

About the product

1.Will products be replenished when they are sold out?

The replenishment time of the product ranges from 2 weeks to a month. If the supplier is out of stock, the replenishment time will be delayed.

2.How to check the shelf life of a product?

Due to different merchants, some of the dates printed on the products are production dates, and some are expiration dates. Some merchants even have different date formats (for example: day/month/year, or month/day/year, or year/month/day, etc. etc.) may cause you to misunderstand. Please check the explanation of the date on each product, or contact us and we will make further inquiries for you.

 

 

 

Want to know more? You can contact us directly!

 

Frequently asked questions about karaoke machines

Description: The Blume karaoke machine is an all-in-one machine, a five-in-one machine that only needs to be connected to audio equipment to use. Installation is very simple. However, there are also cases where a small number of customers are not familiar with the installation and connection of these electronic devices. Therefore, for our popular and best-selling Blume karaoke machine, we have compiled some problems that customers may encounter during installation, operation, and use for your reference.

Notice! The default password for the machine is "123456".

 


About Connection

1. How to connect to TV for screen mirroring?

Connect the TV to the HDMI TV interface on the back of the karaoke machine, and the karaoke machine can project the screen to the TV.

 


2. How to connect audio equipment?

1. Passive speakers;
2. Bluetooth speakers/computer speakers/soundbar with AUX interface;
3. Home theater system (power amplifier unit)

The connection manual will have specific connection methods, and the connection is very simple! ​

 


3. How to connect the microphone?

Connect the microphone antenna (which can boost the signal) and install the microphone battery. Under normal circumstances, after turning on the microphone, it will automatically connect. If you have connected the speakers correctly, there is still no sound from the microphone. Follow these steps:

(1) Check the microphone volume on the karaoke machine to see if the sound is turned on

(2) Make sure the audio cable connecting the speaker is well-connected

(3) Re-bind the frequency

①Turn off the microphone

②Long press the switch and the short key below - the microphone is turned on - the factory settings have been restored

③Open the cover under the microphone. There is a reset button. Short the on/off button and dot reset button two or three times in a row. If you see Frequency flashing on the display, you need to wait until the frequency stops jumping, which means automatic frequency adjustment is completed.

4. How to connect to the Internet?

(1) Directly connect the network cable through the LAN interface.

(2) Click "Tools-Settings" in the upper right corner of the karaoke machine screen, enter network settings, connect and configure WIFI options and passwords, and connect to the wireless network.

 


Other Questions

1. You can connect to a TV to project the screen, but the TV speakers cannot be used as external microphones, and the TV can only be used as a display screen. The sound from the microphone can only be heard when connected to a power amplifier through the AV port or directly connected to a stereo. If connected to a TV alone, there will be no sound from the microphone.

2. The karaoke machine does not need to be installed, just connect it directly to the speaker. If you need to cast the screen, you can connect your TV, we have an HDMI interface. In addition, our karaoke machine products do not include speakers, only wireless microphones. Our store also has speakers at different price points to choose from, and you can also choose other speakers. Because different customers may have different requirements for sound quality, we do not directly sell them with audio equipment.

3. The Blume karaoke machine can be adapted to most household speakers. Compared with the connection issues of audio equipment mentioned above, as long as the interface can be connected, it will be fine. If your speaker has an optical plug, you will need an adapter cable, RCA to 3.5mm.

4. We currently do not have a company in the United States, but the products on our website are sold to overseas Chinese in the United States, Canada, and other countries. We have warehouses in the United States, and the karaoke machines we recommend are all shipped from the warehouse in the United States. The logistics are dedicated lines. Many Chinese American friends have placed long-term orders on our website.

5. If the US warehouse is out of stock, we will ship from Hong Kong. We will communicate with you for confirmation before shipping.

6. The machine has a year warranty. Within one year, if the product itself has quality problems, please contact us directly for warranty. After the warranty period, we also have after-sales service in the United States. You can contact us for paid repairs.

7. The music library will be updated regularly every week and every month. There are many users, so we will update frequently to maximize user needs.

8. We need 1-3 working days to process the order, and then the machine will be inspected and packaged. It is expected to be shipped in 3 working days.

The 9.2T capacity can store approximately 30,000 songs, the 3T capacity can store approximately 60,000 songs, and the 4T capacity can store approximately 100,000 songs.

10. If our music library does not have the songs you want, you can download them to the USB flash drive, and then insert the USB flash drive to add to the karaoke machine.

11. The five-in-one can also be connected to your power amplifier system, such as a home theater system with a power amplifier function.

 


About Order

 

1. What payment methods does Blume Lanmi Family KTV by oinked accept?

Visa, MasterCard, Paypal, American Express, UnionPay, Apple Pay

2. Why didn’t I receive any notification email?

If your contact email is filled in correctly, please check your spam box to see if you have received a notification email. It is recommended to add our email to your contact list so that you can receive relevant notifications in the future.

3. Can I change my address?

If your order has not been shipped yet, you can contact us via email (admin@blume-oinked.com) to make modifications.
If your order has been sent, we can help you contact the logistics company to make changes, but the logistics company may charge you an additional fee - address modification fee.

4. How to cancel the order?

If your order has not been shipped, you can cancel the unshipped order directly.

If your order has been shipped, you can contact us and we will assist you with cancellation if possible. (Please note: Unnecessary freight expenses incurred must be borne by the buyer.)


5. Are there any missing items in the goods received?

The goods you have not received may be damaged or otherwise unavailable when the package is actually prepared for you. Before the package is shipped, we will send you an "Out of Stock Notification" email to discuss with you the appropriate handling method. . If you do not receive any "out of stock notification" email, then your order may have been missed due to employee negligence. Please contact us in time to apply for a refund or reissue.

6. What should I do if something is damaged in the package I receive?

It may be that the goods you ordered were damaged due to bumps and squeezing during transportation. Please contact us promptly to apply for a refund or reissue.

7. I have placed an order, can I still add new products?

Confirmed orders cannot add/delete/modify product content. You need to cancel the delivery order and place a new order.

 


About Mailing

1. Mailing method and length?

Free shipping to all 48 states in the United States and Canada. BLUME KTV all ships from the United States.

Delivered by UPS/USPS in the United States. 2-5 days within the United States, and possibly 7 days in remote areas.

Delivery within Canada will be via Canada Post or UPS. 2-5 days within Canada, and possibly 7 days in remote areas.

 


2. Can the delivery method be changed for reissued orders?

We are very sorry that the delivery method cannot be changed for reissue orders. When we generate a reissue order, the system will automatically match the order according to the original delivery method.

3. What should I do if my package is damaged during transportation?

Due to logistics reasons, the package may be damaged during transportation. You only need to contact us and provide proof of the situation with pictures, videos, etc., and we will contact the mailing company to provide feedback and follow up and provide you with a refund or reissue in a timely manner.

 


About payment

1. Can the refund be returned to a non-paying account?

All refunds will only be made to the method of payment used when placing the order. We regret that we are unable to provide refunds of actual amounts to any account other than your then-current payment account.

2. Why does my order keep showing payment failed?

If your payment fails, please try the following solutions:
(1) When paying, save your bank card information and place an order/or delete the saved bank card information and add it again.
(2) Make sure that the payment information you fill in is consistent with the information reserved in the bank, and fill in all information, such as contact email, phone number, etc.
(3) If you follow the above methods and still cannot pay, please contact your card issuing bank for further inquiries.

 

 

 

About the product

1. Will the product be replenished when it is sold out?

The replenishment time of the product ranges from 2 weeks to a month. If the supplier is out of stock, the replenishment time will be delayed.

2. How to check the shelf life of the product?

Due to different merchants, some of the dates printed on the products are the production date, some are the expiration date, and some merchants even have different date formats (for example day/month/year, or month/day/year, or year/month/day, etc. etc.) may cause you to misunderstand. Please check the explanation of the date on each product, or contact us and we will make further inquiries for you.

 

 

 

Want to know more? You can contact us directly!