售後保障 / After-Sales Policy
我們致力於為您提供高品質產品與安心無憂的購物體驗。
We are committed to providing high-quality products and a smooth, worry-free shopping experience.
一、30天退貨政策 / 30-Day Return Policy
自訂單送達之日起 30天內，您可申請退貨。
We offer a 30-day return policy from the date your order is delivered.
退貨條件 / Return Conditions
- 產品需保持原樣、未使用、無損壞
- 需包含所有原始配件及完整包裝
The product must be in its original condition, unused, undamaged, and include all original accessories and packaging.
退貨流程 / Return Process
- 請在退貨前通過郵箱聯繫我們獲取退貨授權
- 未經授權直接寄回的包裹可能無法受理
Please contact us at service@blume-oinked.com before returning any item to obtain return authorization. Unauthorized returns may not be accepted.
退款說明 / Refund Process
- 商品退回並經檢驗確認後，退款將在 7個工作日內處理完成
- 退款將原路退回至您的支付賬戶
Once the returned item is received and inspected, refunds will be processed within 7 business days and issued to the original payment method.
運費說明 / Return Shipping Fees
- 質量問題 / Defects: 我們承擔退貨運費並提供全額退款
- 個人原因 / Personal reasons: 退貨運費由買方承擔
重要說明 / Important Notice
為確保系統完整性，退回產品不得存在私自拆解或人為改裝情況。
Returned products must not be subject to unauthorized disassembly or modification.
二、激活與退貨 / Activation & Returns
Blume 點歌機支持激活前基礎體驗。
Blume karaoke systems allow basic testing before activation.
- 未激活設備： 支持全額退款
- 已激活設備： 因涉及系統賬號與數字服務，可能產生部分退款（partial refund）
- Not activated: Eligible for full refund
- Activated: A partial refund may apply due to digital service usage and system licensing
👉 建議：激活前請充分測試設備
We strongly recommend fully testing the device before activation.
三、一年保修服務 / One-Year Limited Warranty
所有官方渠道購買產品均享受 1年保修服務。
All products purchased from official channels are covered by a 1-year limited warranty.
保修範圍 / Coverage
- 硬件缺陷
- 非人為導致的性能故障
保修流程 / Warranty Process
請提供以下信息聯繫我們：
- 訂單號
- 故障圖片或視頻
Contact us at service@blume-oinked.com with your order number and photos/videos of the issue.
經確認後，我們將安排維修或更換。
After verification, we will arrange repair or replacement.
運費說明 / Shipping Costs
保修範圍內問題，維修及寄回運費由我們承擔。
For warranty-covered issues, we cover repair and return shipping costs.
四、運輸問題 / Shipping Issues
運輸損壞 / Damaged Items
- 請在收貨後 5天內檢查商品
- 如有損壞，請及時聯繫我們
- 我們將免費補發配件或更換新機
Please inspect your package within 5 days of delivery.
物流丟失 / Lost Packages
- 若顯示已簽收但未收到，請在 3天內聯繫我們或當地物流公司
- 確認後將安排補發或退款
五、聯繫我們 / Contact Us
- 郵箱 / Email: service@blume-oinked.com
- 工作時間 / Hours: 週一至週五 9:00 AM – 6:00 PM
六、退貨地址 / Return Address
美國倉 / US Warehouse
Online Seller RMA
131 Marcellin Dr #50120425
City of Industry, CA 91789
United States
香港倉 / Hong Kong Office
RM4/16F HO KING COMM CTR
2-16 FAYUEN ST, MONKOK
HONG KONG