点歌机常见问题
说明：Blume蓝米点歌机均为一体机，部分机型需要连接电视/音箱/蓝牙麦克风使用。
Blume五合一款只需要连接音响设备即可使用。
无线触摸屏点歌机平板款需要连接蓝牙音箱麦克风即可使用。
Blume BASS音响一体点歌机连接电视即可。
Blume六合一MAX点歌机开机即唱。
安装非常简单。但是也存在少数客户对这些电子设备的安装及连接不太熟悉的情况。故针对我们主推、热卖的Blume蓝米点歌机，整理了一些客户在安装、操作、使用时可能会遇到的问题，供广大客户参考。
注意！五合一点歌机机器的默认密码为“123456”。
关于五合一点歌机连接
1.如何连接电视投屏？
通过点歌机后面的HDMI电视接口连接电视，点歌机即可投屏至电视。
2.如何连接音响设备？
1.无源音箱；
2.AUX接口的蓝牙音箱/电脑音箱/soundbar；
3.家庭影院系统（功放单元）
连接说明书会有具体的连接方式，连接非常简单！
3.如何连接麦克风？
接好麦克风天线（可增益信号），安装好麦克风电池。一般情况下，打开麦克风后，即会自动连接。如果您已经正确连接好音箱，但麦克风依旧无声音。可按照以下步骤操作：
（1）在点歌机上检查麦克风音量，看声音是否打开
（2）确保连接音箱的音频线连接良好
（3）重新对频
①关闭麦克风
②长按开关和下面的短键—话筒开机—已恢复出厂设置
③打开麦克风底下的盖子，有个复位键，连续两三次短开关键和圆点复位键，看到显示屏Frequency跳闪，需要一直等这个frequency不跳了，就是自动调频完成
4.如何连网？
（1）通过LAN接口直接连接网线。
（2）点击点歌机屏幕右上角“工具-设置”，进入网络设置，连接和配置 WIFI 的选项和密码，连接无线网络。
其它问题
1.您可以连接电视投屏，但是电视喇叭是不能作为麦克风外放的，电视只能作为显示屏使用。麦克风的声音只能通过AV口接到功放或者直接接音响才有声音，单独接到电视机，麦克风是没有声音的。
2.点歌机不用安装，直接连接音响就行。如果需要投屏的话，您可以连接自己的电视，我们有HDMI接口。另外，我们的点歌机产品不包括音响，只送了无线麦克风。我们店铺也有不同价位的音响可供选择，选购其它音响也可以。因为不同客户可能对音质有不同要求，所以我们没有直接搭配音响设备进行售卖。
3.Blume蓝米点歌机可适配绝大部分家用音箱，对照上面提到的音响设备的连接问题，只要接口能连接，就可以。如果您的音箱是optical的插头，需要用到一个转接线，RCA to 3.5mm。
4.我们目前在美国没有成立公司，不过我们网站产品都是面向美国、加拿大等海外华人销售。在美国有仓库，主推的点歌机都是从美国仓库发货，物流都是专线，很多美国华人朋友已经在我们网站长期下单。
5.如果美国仓库缺货，我们会从香港发货。发货前会先和您沟通确认。
6.机器保修一年。一年时间内，产品本身出现质量问题，直接联系我们进行保修。过了保修期，我们在美国当地也有售后。您可联系付费维修。
7.曲库每周、每月都会定期更新。用户众多，我们会经常更新，最大化满足用户需求。
8.我们需要1-3个工作日处理订单，然后会对机器进行检查及包装，预计3个工作日就能发出。
9.2T容量大约可存储3万首歌，3T容量大约可存储6万首，4T容量大约可存储10万首。
10.如果我们曲库没有你想要的那几首歌，你可以下到U盘，然后插入U盘添加到点歌机。
11.五合一款也可连接自己的功放系统，如带有功放功能的家庭影院系统。
关于订单
1.Blume蓝米家庭KTV by oinked 接受什么支付方式？
Visa，MasterCard，Paypal，American Express ，UnionPay，Apple Pay
2.为什么没有收到任何通知邮件？
如果您的联系邮箱填写正确，请您查看您的垃圾邮件箱，是否有收到通知邮件。建议把我们的邮件添加进联系人名单，以便日后收到相关通知。
3.我能更改地址吗？
如果您的订单还没出货，您可以联系通过邮件（blumebyoinked@gmail.com）联系我们进行修改。
如果您的订单已经发出，我们可以帮您联系物流公司进行修改，但可能会存在物流公司向您额外收取费用——地址修改费。
4.如何取消订单？
如果您的订单还未发货， 您可以直接取消未发货订单。
如果您的订单已发货，您可以联系我们，我们尽可能协助您取消。(请注意：产生的不必要的运费支出需要买家自行承担。）
5.收到的商品中有缺失？
您未收到的商品可能是在实际为您准备包裹时发生破损或其他状况导致无法发出，在包裹发出前，我们会给您发送一封“缺货通知”邮件，与您协商合适的处理方式。如果您未收到任何“缺货通知”邮件”，那么您的订单可能是因为员工的疏忽，出现漏发的情况。请您及时联系我们，申请退款或是补发。
6.收到包裹中有东西破损了怎么办？
可能是在运送途中，由于颠簸挤压，导致您订购的商品出现了破损。请您及时联系我们申请退款或是补发。
7.已经下单了，是否还可以添加新的商品？
已确认的订单无法增加/删减/修改商品内容。需要取消发货订单，重新下单。
关于邮寄
1.邮寄方式及时长？
美国48州以及加拿大全境包邮，BLUME蓝米KTV 均从美国本地发货配送。
采用美国UPS/USPS配送。美国境内2-5天，偏远地区可能为7天。
加拿大境内会通过加拿大邮政或者UPS配送。加拿大境内2-5天，偏远地区可能为7天。
2.补发的订单可以换个配送方式吗？
非常抱歉补发的订单无法更改配送方式，我们生成补发订单时系统会自动按照原始配送方式匹配订单。
3.我的包裹在运输过程中破损了怎么办？
因物流原因，包裹在运输途中可能发生破损。您只需联系我们并配以图片、视频等证明情况，我们会联系邮寄公司反馈跟进并及时为您做退款或是补发处理。
关于支付
1.退款可否退回到非支付账户中？
所有的退款只会按您下单时的支付方式返回。很抱歉我们无法向您当时付款账户以外的任何账户提供实际金额的退款服务。
2.为什么我的订单一直显示支付失败？
如果您支付失败，请您尝试以下方案:
(1)在支付时，保存您的银行卡信息后下单/或者将已经保存的银行卡信息删除后，重新添加。
(2) 确保您所填写的支付信息与在银行预留的信息一致，并且填写全部信息，如联系邮箱、电话等。
(3)如果您是按照以上方式操作，仍然不能支付，请联系您的发卡行进一步查询。
关于商品
1.商品卖完了会补货吗？
商品的补货时间为2周到一个月不等，如旺季售罄缺货，补货时间会有所延误。
2.如何查询商品保质期？
由于商家不同，商品上所喷的日期有的是生产日期，有的是过期日期，甚至有些商家的日期格式也不同（譬如：日/月/年 ，或 月/日/年， 或 年/月/日，等等）可能会给您带来误解。烦请您查看一下每个商品上对日期的解说，或者联系我们，我们会为您进一步查询。
想了解更多？可以直接联系我们！
Frequently asked questions about karaoke machines
Description: The Blume karaoke machine is an all-in-one machine, a five-in-one machine that only needs to be connected to audio equipment to use. Installation is very simple. However, there are also cases where a small number of customers are not familiar with the installation and connection of these electronic devices. Therefore, for our popular and best-selling Blume karaoke machine, we have compiled some problems that customers may encounter during installation, operation, and use for your reference.
Notice! The default password for the machine is "123456".
About Connection
1. How to connect to TV for screen mirroring?
Connect the TV to the HDMI TV interface on the back of the karaoke machine, and the karaoke machine can project the screen to the TV.
2. How to connect audio equipment?
1. Passive speakers;
2. Bluetooth speakers/computer speakers/soundbar with AUX interface;
3. Home theater system (power amplifier unit)
The connection manual will have specific connection methods, and the connection is very simple!
3. How to connect the microphone?
Connect the microphone antenna (which can boost the signal) and install the microphone battery. Under normal circumstances, after turning on the microphone, it will automatically connect. If you have connected the speakers correctly, there is still no sound from the microphone. Follow these steps:
(1) Check the microphone volume on the karaoke machine to see if the sound is turned on
(2) Make sure the audio cable connecting the speaker is well-connected
(3) Re-bind the frequency
①Turn off the microphone
②Long press the switch and the short key below - the microphone is turned on - the factory settings have been restored
③Open the cover under the microphone. There is a reset button. Short the on/off button and dot reset button two or three times in a row. If you see Frequency flashing on the display, you need to wait until the frequency stops jumping, which means automatic frequency adjustment is completed.
4. How to connect to the Internet?
(1) Directly connect the network cable through the LAN interface.
(2) Click "Tools-Settings" in the upper right corner of the karaoke machine screen, enter network settings, connect and configure WIFI options and passwords, and connect to the wireless network.
Other Questions
1. You can connect to a TV to project the screen, but the TV speakers cannot be used as external microphones, and the TV can only be used as a display screen. The sound from the microphone can only be heard when connected to a power amplifier through the AV port or directly connected to a stereo. If connected to a TV alone, there will be no sound from the microphone.
2. The karaoke machine does not need to be installed, just connect it directly to the speaker. If you need to cast the screen, you can connect your TV, we have an HDMI interface. In addition, our karaoke machine products do not include speakers, only wireless microphones. Our store also has speakers at different price points to choose from, and you can also choose other speakers. Because different customers may have different requirements for sound quality, we do not directly sell them with audio equipment.
3. The Blume karaoke machine can be adapted to most household speakers. Compared with the connection issues of audio equipment mentioned above, as long as the interface can be connected, it will be fine. If your speaker has an optical plug, you will need an adapter cable, RCA to 3.5mm.
4. We currently do not have a company in the United States, but the products on our website are sold to overseas Chinese in the United States, Canada, and other countries. We have warehouses in the United States, and the karaoke machines we recommend are all shipped from the warehouse in the United States. The logistics are dedicated lines. Many Chinese American friends have placed long-term orders on our website.
5. If the US warehouse is out of stock, we will ship from Hong Kong. We will communicate with you for confirmation before shipping.
6. The machine has a year warranty. Within one year, if the product itself has quality problems, please contact us directly for warranty. After the warranty period, we also have after-sales service in the United States. You can contact us for paid repairs.
7. The music library will be updated regularly every week and every month. There are many users, so we will update frequently to maximize user needs.
8. We need 1-3 working days to process the order, and then the machine will be inspected and packaged. It is expected to be shipped in 3 working days.
The 9.2T capacity can store approximately 30,000 songs, the 3T capacity can store approximately 60,000 songs, and the 4T capacity can store approximately 100,000 songs.
10. If our music library does not have the songs you want, you can download them to the USB flash drive, and then insert the USB flash drive to add to the karaoke machine.
11. The five-in-one can also be connected to your power amplifier system, such as a home theater system with a power amplifier function.
About Order
1. What payment methods does Blume Lanmi Family KTV by oinked accept?
Visa, MasterCard, Paypal, American Express, UnionPay, Apple Pay
2. Why didn’t I receive any notification email?
If your contact email is filled in correctly, please check your spam box to see if you have received a notification email. It is recommended to add our email to your contact list so that you can receive relevant notifications in the future.
3. Can I change my address?
If your order has not been shipped yet, you can contact us via email (blumebyoinked@gmail.com) to make modifications.
If your order has been sent, we can help you contact the logistics company to make changes, but the logistics company may charge you an additional fee - address modification fee.
4. How to cancel the order?
If your order has not been shipped, you can cancel the unshipped order directly.
If your order has been shipped, you can contact us and we will assist you with cancellation if possible. (Please note: Unnecessary freight expenses incurred must be borne by the buyer.)
5. Are there any missing items in the goods received?
The goods you have not received may be damaged or otherwise unavailable when the package is actually prepared for you. Before the package is shipped, we will send you an "Out of Stock Notification" email to discuss with you the appropriate handling method. . If you do not receive any "out of stock notification" email, then your order may have been missed due to employee negligence. Please contact us in time to apply for a refund or reissue.
6. What should I do if something is damaged in the package I receive?
It may be that the goods you ordered were damaged due to bumps and squeezing during transportation. Please contact us promptly to apply for a refund or reissue.
7. I have placed an order, can I still add new products?
Confirmed orders cannot add/delete/modify product content. You need to cancel the delivery order and place a new order.
About Mailing
1. Mailing method and length?
Free shipping to all 48 states in the United States and Canada. BLUME KTV all ships from the United States.
Delivered by UPS/USPS in the United States. 2-5 days within the United States, and possibly 7 days in remote areas.
Delivery within Canada will be via Canada Post or UPS. 2-5 days within Canada, and possibly 7 days in remote areas.
2. Can the delivery method be changed for reissued orders?
We are very sorry that the delivery method cannot be changed for reissue orders. When we generate a reissue order, the system will automatically match the order according to the original delivery method.
3. What should I do if my package is damaged during transportation?
Due to logistics reasons, the package may be damaged during transportation. You only need to contact us and provide proof of the situation with pictures, videos, etc., and we will contact the mailing company to provide feedback and follow up and provide you with a refund or reissue in a timely manner.
About payment
1. Can the refund be returned to a non-paying account?
All refunds will only be made to the method of payment used when placing the order. We regret that we are unable to provide refunds of actual amounts to any account other than your then-current payment account.
2. Why does my order keep showing payment failed?
If your payment fails, please try the following solutions:
(1) When paying, save your bank card information and place an order/or delete the saved bank card information and add it again.
(2) Make sure that the payment information you fill in is consistent with the information reserved in the bank, and fill in all information, such as contact email, phone number, etc.
(3) If you follow the above methods and still cannot pay, please contact your card issuing bank for further inquiries.
About the product
1. Will the product be replenished when it is sold out?
The replenishment time of the product ranges from 2 weeks to a month. If the supplier is out of stock, the replenishment time will be delayed.
2. How to check the shelf life of the product?
Due to different merchants, some of the dates printed on the products are the production date, some are the expiration date, and some merchants even have different date formats (for example day/month/year, or month/day/year, or year/month/day, etc. etc.) may cause you to misunderstand. Please check the explanation of the date on each product, or contact us and we will make further inquiries for you.
Want to know more? You can contact us directly!
