售后保障 / After-Sales Policy
我们致力于为您提供高品质产品与安心无忧的购物体验。
We are committed to providing high-quality products and a smooth, worry-free shopping experience.
一、30天退货政策 / 30-Day Return Policy
自订单送达之日起 30天内，您可申请退货。
We offer a 30-day return policy from the date your order is delivered.
退货条件 / Return Conditions
- 产品需保持原样、未使用、无损坏
- 需包含所有原始配件及完整包装
The product must be in its original condition, unused, undamaged, and include all original accessories and packaging.
退货流程 / Return Process
- 请在退货前通过邮箱联系我们获取退货授权
- 未经授权直接寄回的包裹可能无法受理
Please contact us at service@blume-oinked.com before returning any item to obtain return authorization. Unauthorized returns may not be accepted.
退款说明 / Refund Process
- 商品退回并经检验确认后，退款将在 7个工作日内处理完成
- 退款将原路退回至您的支付账户
Once the returned item is received and inspected, refunds will be processed within 7 business days and issued to the original payment method.
运费说明 / Return Shipping Fees
- 质量问题 / Defects: 我们承担退货运费并提供全额退款
- 个人原因 / Personal reasons: 退货运费由买方承担
重要说明 / Important Notice
为确保系统完整性，退回产品不得存在私自拆解或人为改装情况。
Returned products must not be subject to unauthorized disassembly or modification.
二、激活与退货 / Activation & Returns
Blume 点歌机支持激活前基础体验。
Blume karaoke systems allow basic testing before activation.
- 未激活设备： 支持全额退款
- 已激活设备： 因涉及系统账号与数字服务，可能产生部分退款（partial refund）
- Not activated: Eligible for full refund
- Activated: A partial refund may apply due to digital service usage and system licensing
👉 建议：激活前请充分测试设备
We strongly recommend fully testing the device before activation.
三、一年保修服务 / One-Year Limited Warranty
所有官方渠道购买产品均享受 1年保修服务。
All products purchased from official channels are covered by a 1-year limited warranty.
保修范围 / Coverage
- 硬件缺陷
- 非人为导致的性能故障
保修流程 / Warranty Process
请提供以下信息联系我们：
- 订单号
- 故障图片或视频
Contact us at service@blume-oinked.com with your order number and photos/videos of the issue.
经确认后，我们将安排维修或更换。
After verification, we will arrange repair or replacement.
运费说明 / Shipping Costs
保修范围内问题，维修及寄回运费由我们承担。
For warranty-covered issues, we cover repair and return shipping costs.
四、运输问题 / Shipping Issues
运输损坏 / Damaged Items
- 请在收货后 5天内检查商品
- 如有损坏，请及时联系我们
- 我们将免费补发配件或更换新机
Please inspect your package within 5 days of delivery.
物流丢失 / Lost Packages
- 若显示已签收但未收到，请在 3天内联系我们或当地物流公司
- 确认后将安排补发或退款
五、联系我们 / Contact Us
- 邮箱 / Email: service@blume-oinked.com
- 工作时间 / Hours: 周一至周五 9:00 AM – 6:00 PM
六、退货地址 / Return Address
美国仓 / US Warehouse
Online Seller RMA
131 Marcellin Dr #50120425
City of Industry, CA 91789
United States
香港仓 / Hong Kong Office
RM4/16F HO KING COMM CTR
2-16 FAYUEN ST, MONKOK
HONG KONG